Proposta de um modelo de maturidade para sítios de governo eletrônico

摘要

Introduction: Given the increasing use of information technology, especially the Internet, by the government - as a means of interaction with citizens - the research presents a bibliographical study about maturity models for electronic government, approaching the issues of Public Services to conceptualize Electronic Government and Maturity in order to propose a maturity model for eletronic government websites. Method: An intentional collection of 24 models of maturity for electronic government was used and a comparative analysis was performed to seek for limitations in relation to the services, accessibility, usability and integration with social networks regarding a Brazilian reality and the e-MAG model. Results: It proposes a maturity model for electronic government sites, based on the convergence of the selected models, which consists of four stages focused on evaluating service requirements, accessibility, usability and social networking. Unlike the others, the proposed model takes into account both the accessibility guidelines for Internet World Wide Web Consortium (W3C), as well as those of accessibility and usability of the Brazilian government (e-MAG). Each stage of this model includes some examples of requirements that can be evaluated and, potentially, converted into indicators Conclusions: The use of a model to assess the maturity of electronic government sites could demonstrate  the current situation of the e-gov site in relation to what is expected at each stage, and what is the conceptual line of evolution in the maturity model, bringing improvements for its users or the general public.